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SMS Communications – Administrative Use Only
Important: SMS messaging and contact methods on this page are for administrative and non-emergency purposes only.
Do NOT use this page, SMS, or email to report emergencies.
For emergencies, always dial 911.
Verbal Consent (Phone or In-Person)
We may offer SMS messaging to individuals who contact us through our administrative phone lines or in person.
How Consent Is Collected
When a person contacts us by phone or in person, a representative may ask if they would like to receive administrative SMS notifications, such as service updates, informational notices, or operational communications.
If the individual agrees, the representative will clearly state:
“By providing your phone number, you agree to receive administrative SMS updates from Tuscaloosa County Emergency Communications / 911.
Message frequency may vary. Standard message and data rates may apply.
Reply STOP to opt out. Reply HELP for help.
Consent is not a condition of purchase.
For details, visit our Privacy Policy: https://tuscco911.org/privacy-policy.”
After verbal consent is provided, the phone number is recorded for administrative messaging purposes, and a confirmation message may be sent.
SMS Confirmation & Support Messages
Opt-In Confirmation Message
Tuscaloosa County 911: You’ve subscribed to receive administrative messages. Message frequency may vary. Standard message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe.
Opt-Out Message
Tuscaloosa County 911: You are unsubscribed and will receive no further messages.
Help Message
Tuscaloosa County 911: For assistance, please contact us through our administrative office or call our published non-emergency number. This line is not monitored for emergencies. Dial 911 for emergencies.
Additional Notices
- SMS messaging is provided only through authorized administrative or non-emergency lines
- Messages are not monitored 24/7
- SMS is not a substitute for emergency services
- Consent may be withdrawn at any time by replying STOP
Contact Information
Email: info@tuscco911.org
Mailing Address: 7400 Richard M. Pierce Parkway Northport, AL 35473
Tuscaloosa County 911: For assistance, please call 205-710-6775 or email info@tuscco911.org. This line is not monitored for emergencies. Dial 911 for emergencies.